Empowering companies in customer-centric industries to deliver unified customer experiences.
UI/UX Summer Intern for 2019 and 2020
April 2020 - July 2020
Context
Position:
Duration:
Tools:
UI/UX Design Intern
12 weeks
Sketch, Invision
Overview
This summer, I was tasked with analyzing the user flow of the new Omniscript Designer for Vlocity. As Vlocity begins to merge with Salesforce, there is more of an urgency to begin usability testing to ensure the validity of Vlocity products. I worked with my fellow interns and used employees from various departments to conduct Vlocity's first remote usability testing.
I started off by going through the Omniscript software and created a general user journey map. I then used this information to make a usability test entailing the creating of a new form with multiple steps on the new software.
Conducted remote, internal usability testing on LWC Omniscript software to enhance user experience for global insurance agencies. Utilized interviews and user questionnaires on Vlocity employees across various departments.
This is an example of a sample question set used in the usability testing.
Analyzed user responses and composed a usability test report outlining the process and results of the test
Identified points with high or low user impact for developers to know where to focus their energy first.
June 2019 - August 2019
Context
Position:
Duration:
Tools:
UI/UX Design Intern
8 weeks
Sketch, Invision, Adobe XD
Overview
Over the course of my internship, my role was to aid the senior designers in their projects. More specifically, go through Sketch files of existing web prototypes for a health insurance checkout process and translate them into mobile prototypes.
My Contributions
-
Implemented micro-interactions using Adobe XD for a telecommunications provider app for small business customers
-
Converted mid-fidelity clickable web prototypes to a mobile interface design for Vlocity Health Insurance Baseline Flow
-
Explored Salesforce Lightning Design System
-
Collaborated with the digital experience team on projects weekly
